E-business complaint management: perceptions and perspectives of online credibility.

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	653-660
Journal	Journal of Enterprise Information Management
Volume	23
Issue number	5
DOIs	https://doi.org/10.1108/17410391011083083
Publication status	Published - 1 Jan 2010

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title = "E-business complaint management: perceptions and perspectives of online credibility.",

author = "G.H. Griffiths and J. Breitsohl and M. Khammash and G. Griffiths",

year = "2010",

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AU - Breitsohl, J.

AU - Khammash, M.

AU - Griffiths, G.

PY - 2010/1/1

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