@article{f8f52840cf134913958549694e89b108,
title = "The JISC User Behaviour Monitoring and Evaluation Framework",
author = "L. Banwell and K. Ray and G. Coulson and C. Urquhart and R. Lonsdale and C. Armstrong and R. Thomas and S. Spink and A. Yeoman and R. Fenton and J.E. Rowley",
year = "2004",
month = jan,
day = "1",
doi = "10.1108/00220410410534202",
language = "English",
volume = "60",
pages = "302--320",
journal = "Journal of Documentation",
issn = "0022-0418",
publisher = "Emerald Publishing",
number = "3",
}