Ice phenology has shifted with anthropogenic warming such that many lakes are experiencing a shorter ice season. However, changes to ice quality — the ratio of black and white ice layers — remain little explored, despite relevance to lake physics, ecological function, human recreation and transportation. In this Review, we outline how ice quality is changing and discuss knock-on ecosystem service impacts. Although direct evidence is sparse, there are suggestions that ice quality is diminishing across the Northern Hemisphere, encompassing declining ice thickness, decreasing black ice and increasing white ice. These changes are projected to continue in the future, scaling with global temperature increases, and driving considerable impacts to related ecosystem services. Rising proportions of white ice will markedly reduce bearing strength, implying more dangerous conditions for transportation (limiting operational use of many winter roads) and recreation (increasing the risk of fatal spring-time drownings). Shifts from black to white ice conditions will further reduce the amount of light reaching the water column, minimizing primary production, and altering community composition to favour motile and mixotrophic species; these changes will affect higher trophic levels, including diminished food quantity for zooplankton and fish, with potential developmental consequences. Reliable and translatable in situ sampling methods to assess and predict spatiotemporal variations in ice quality are urgently needed.