My research is on the social organisation of health care in the context of contemporary policy reform. Through organisational ethnography I enhance understanding of cultural processes and contexts, to develop theory and inform practice. I work closely with policy makers, clinicians, and patients, and am currently working with the artist Eleanor Overs to develop and conduct more creative, inclusive, and expansive health care research. My aim is to support the development of health care professionals and services in North Wales, and contribute to international learning to address future health and care challenges.
I studied anthropology at the University of Queensland, followed by a masters in health services/systems research, a joint programme between the London School of Hygiene and Tropical Medicine and the London School of Economics and Political Science. My masters dissertation, on changes in medical professionalism, was published in Sociology of Health and Illness.
My doctoral research, at the London School of Hygiene and Tropical Medicine, explored the intersection of publics, knowledge, and place in the politics of health care, looking at the case of hospital closures in England. During this time I convened, with Oliver Bonnington, the London Medical Sociology Study Group. Following my PhD I was invited to join a workshop on 'Decentering health policy: Narratives, resistance, and practices' at the Centre for British Studies, University of California, Berkeley. My paper on sedimented governance in the English NHS was published as a chapter in Decentring Health Policy: Learning from British Experiences in Healthcare Governance (Routledge) edited by Mark Bevir and Justin Waring.
My postdoctoral research, at University College London, was on the governance of quality and safety in hospitals. I joined the School of Health Sciences in 2018.
I am a Fellow of the Royal Anthropological Institute, a Fellow of the Higher Education Academy, and an executive member of the Society for Studies in Organising Healthcare. Since 2016 I have been a member of the Scientific Committee for the international conference on Organisational Behaviour in Health Care.
Welsh Crucible future research leaders 2021
How do medical directors improve care? Through ‘translation work’, ‘diplomatic work’, and ‘repair work'
Anthropology, healthcare, and healthcare improvement
Why social science can help us better understand organisational change in healthcare
Governments want healthcare staff to change patients' behaviour - but that's unlikely to work
I am interested in social science approaches to healthcare policy and governance, organisation, professional communities, and care practices. I am currently studying the role of clinical leaders in healthcare governance.