How to make remote consultation safer

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  • Helen Saul
    NIHR Evidence, Twickenham, UK
  • Samantha Cassidy
    NIHR Evidence, Twickenham, UK
  • Laura Swaithes
    NIHR Evidence, Twickenham, UK
  • Trisha Greenhalgh
    University of Oxford
  • Rebecca Elizabeth Payne
    University of Oxford
Remote consultations allow people to consult clinicians without leaving home. Providing remote clinical care and triage (determining the urgency of a condition) can help staff meet rising demand, and be convenient for patients.

Media stories have linked avoidable deaths and missed cancers with remote consultations. Researchers investigated safety incidents associated with remote consultations, and made suggestions about how to improve safety.
Original languageEnglish
JournalBMJ
Volume388
Issue numberq2526
Publication statusPublished - 23 Jan 2025
Externally publishedYes
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