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The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt

Research output: Other contribution

Standard Standard

The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt. / Closs-Davies, Sara.
12 p. Prifysgol Bangor University. 2021, Research Report.

Research output: Other contribution

HarvardHarvard

Closs-Davies, S 2021, The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt. Prifysgol Bangor University.

APA

Closs-Davies, S. (2021, Sept). The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt. Prifysgol Bangor University.

CBE

Closs-Davies S. 2021. The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt. Prifysgol Bangor University. 12 p.

MLA

Closs-Davies, Sara, The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt, Prifysgol Bangor University, 2021.

VancouverVancouver

Closs-Davies S. The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt. 2021. 12 p.

Author

Closs-Davies, Sara. / The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt. 2021. Prifysgol Bangor University. 12 p.

RIS

TY - GEN

T1 - The effects of the Covid-19 pandemic at Citizens Advice, Anglesey: Finding new ways of working and lessons learnt

AU - Closs-Davies, Sara

PY - 2021/9

Y1 - 2021/9

N2 - This research aims to examine the lived experience of Citizen Advice workers in North Wales during the COVID-19 pandemic. The research focuses on workers’ experiences when helping citizens claim and manage their financial and non-financial obligations and government financial support schemes (these include Tax Credits, Universal Credit, Personal Independence Payments (PIP), Job Retention Scheme (CJRS) - commonly known as the Furlough Scheme - the Self-Employed Income Support Scheme (SEISS) and debt issues).The document presents key preliminary findings of the study, and highlights areas of good practice; illuminates challenges faced by Citizens Advice workers and areas for further development; and identifies trends and weaknesses within government support schemes during the COVID-19 pandemic and their impact on Citizens Advice workers and resources.

AB - This research aims to examine the lived experience of Citizen Advice workers in North Wales during the COVID-19 pandemic. The research focuses on workers’ experiences when helping citizens claim and manage their financial and non-financial obligations and government financial support schemes (these include Tax Credits, Universal Credit, Personal Independence Payments (PIP), Job Retention Scheme (CJRS) - commonly known as the Furlough Scheme - the Self-Employed Income Support Scheme (SEISS) and debt issues).The document presents key preliminary findings of the study, and highlights areas of good practice; illuminates challenges faced by Citizens Advice workers and areas for further development; and identifies trends and weaknesses within government support schemes during the COVID-19 pandemic and their impact on Citizens Advice workers and resources.

KW - Citizens Advice

KW - Covid-19 pandemic

KW - welfare benefits system

M3 - Other contribution

PB - Prifysgol Bangor University

ER -