The UK Parliament's Digital, Culture, Media and Sport Committee launched the Reality TV inquiry in May 2019 following events leading up to the decision to axe The Jeremy Kyle Show. It is considering the duty of care offered by broadcasters and programme makers to participants of reality TV shows. 

The Network for Media & Persuasive Communication submitted written evidence focusing on DCMS' question: What is the future for reality TV of this kind? How does it accord with our understanding of, and evolving attitudes to, mental health?

The submission offers a cautionary note on a likely future of reality media - where the media industry makes use of data about emotions to add new layers of engagement through “emotional AI”. This emotional AI entails affective computing and AI techniques that read and react to emotions through text, voice, computer vision and biometric sensing. While usage of emotional AI has scope to enhance experience of media, there is scope for abuse when competing for audience attention, engagement and advertising revenue.

The submission recommends that:

- Regulators and policymakers are suitably aware of media and technological trends described in this document: namely, the potential dangers of a media environment in which emotion is quantified and utilised by the media industry.

- Media companies and home technology providers understand that regulators and policymakers are aware of these developments and are willing to regulate if there is misuse,or if individual, collective or technological vulnerabilities (such as lack of awareness of “consent” to domestic profiling) are exploited.

- There is further engagement with academics and other specialists on these questions.