E-business complaint management: perceptions and perspectives of online credibility.
Research output: Contribution to journal › Article › peer-review
Electronic versions
DOI
| Original language | English |
|---|---|
| Pages (from-to) | 653-660 |
| Journal | Journal of Enterprise Information Management |
| Volume | 23 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - 1 Jan 2010 |