E-business complaint management: perceptions and perspectives of online credibility.

Research output: Contribution to journalArticlepeer-review

Electronic versions

  • G.H. Griffiths
  • J. Breitsohl
  • M. Khammash
  • G. Griffiths
Original languageEnglish
Pages (from-to)653-660
JournalJournal of Enterprise Information Management
Volume23
Issue number5
DOIs
Publication statusPublished - 1 Jan 2010
View graph of relations