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E-business complaint management: perceptions and perspectives of online credibility. / Griffiths, G.H.; Breitsohl, J.; Khammash, M.; Griffiths, G.

In: Journal of Enterprise Information Management, Vol. 23, No. 5, 01.01.2010, p. 653-660.

Research output: Contribution to journalArticle

HarvardHarvard

Griffiths, GH, Breitsohl, J, Khammash, M & Griffiths, G 2010, 'E-business complaint management: perceptions and perspectives of online credibility.', Journal of Enterprise Information Management, vol. 23, no. 5, pp. 653-660. https://doi.org/10.1108/17410391011083083

APA

Griffiths, G. H., Breitsohl, J., Khammash, M., & Griffiths, G. (2010). E-business complaint management: perceptions and perspectives of online credibility. Journal of Enterprise Information Management, 23(5), 653-660. https://doi.org/10.1108/17410391011083083

CBE

Griffiths GH, Breitsohl J, Khammash M, Griffiths G. 2010. E-business complaint management: perceptions and perspectives of online credibility. Journal of Enterprise Information Management. 23(5):653-660. https://doi.org/10.1108/17410391011083083

MLA

VancouverVancouver

Griffiths GH, Breitsohl J, Khammash M, Griffiths G. E-business complaint management: perceptions and perspectives of online credibility. Journal of Enterprise Information Management. 2010 Jan 1;23(5):653-660. https://doi.org/10.1108/17410391011083083

Author

Griffiths, G.H. ; Breitsohl, J. ; Khammash, M. ; Griffiths, G. / E-business complaint management: perceptions and perspectives of online credibility. In: Journal of Enterprise Information Management. 2010 ; Vol. 23, No. 5. pp. 653-660.

RIS

TY - JOUR

T1 - E-business complaint management: perceptions and perspectives of online credibility.

AU - Griffiths, G.H.

AU - Breitsohl, J.

AU - Khammash, M.

AU - Griffiths, G.

PY - 2010/1/1

Y1 - 2010/1/1

U2 - 10.1108/17410391011083083

DO - 10.1108/17410391011083083

M3 - Article

VL - 23

SP - 653

EP - 660

JO - Journal of Enterprise Information Management

T2 - Journal of Enterprise Information Management

JF - Journal of Enterprise Information Management

SN - 1741-0398

IS - 5

ER -