Fuzzy segmentation of postmodern tourists

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  • Pierpaolo D'Urso
    University La Sapienza of Rome
  • Marta Disegna
    Bournemouth University
  • Riccarco Massari
    University La Sapienza of Rome
  • Linda Osti
    Free University of Bolzano
In postmodern tourism, the experiences of each tourist could not be summarized only through a unique perspective but multiple and disjointed perspectives are necessary. The aim of this paper is to create a nexus between postmodern tourist and fuzzy clustering, and to propose a suitable clustering procedure to segment postmodern tourists. From a methodological perspective, the main contribution of this paper is related to the use of the fuzzy theory from the beginning to the end of the clustering process. Furthermore, the suggested procedure is capable of analysing the uncertainty and vagueness that characterise the experiences and perceptions of postmodern consumers. From a managerial perspective, fuzzy clustering methods offer to practitioners a more realistic multidimensional description of the market not forcing consumers to belong to one cluster. Moreover, the results are easy and comprehensible to read since they are similar to those obtained with more traditional clustering techniques.
Original languageEnglish
Pages (from-to)297-308
Number of pages12
JournalTourism Management
Volume55
DOIs
Publication statusPublished - Aug 2016
Externally publishedYes

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