Is preservation the key to quality and tourists’ satisfaction? Evidence from Lake Garda

Research output: Contribution to journalArticlepeer-review

Electronic versions

  • Gianluca Goffi
    Free University of Bolzano
  • Linda Osti
    Free University of Bolzano
  • Consuelo R. Nava
    University of Aosta Valley
  • Oswin Maurer
    Free University of Bolzano
  • Tonino Pencarelli
    University of Urbino
This study empirically examines the effect of the preservation of local resources on the perceived quality of tourism resources and tourists’ satisfaction. A quantitative questionnaire was developed and administered to tourists on Lake Garda, the second most visited Italian destination. Through a structural equation model, we show that the perceived quality of tourism resources is affected by the preservation of local resources, which in turn influences tourists' satisfaction. This outcome underscores the importance of preservation of local resources as a key to adding value to visitors’ experiences. Indeed, given that quality and preservation are connected constructs, the preservation of local resources should be a top priority in tourism development and management.

Keywords

  • preservation, local resources, tourist satisfaction, lake Garda, Italy
Original languageEnglish
Pages (from-to)434-440
Number of pages7
JournalTourism Recreation Research
Volume46
Issue number3
Early online date12 Aug 2020
DOIs
Publication statusPublished - Sept 2021
Externally publishedYes
View graph of relations